Starkey Thrive, a state-of-the-art hearing aid, is designed to provide an unparalleled listening experience. However, upon initial setup, it may be inadvertently placed in demo mode, limiting its functionality. To fully harness the capabilities of your Starkey Thrive hearing aids, it is essential to remove them from demo mode. This can be easily achieved by following a few simple steps.
Firstly, it is important to identify whether your hearing aids are indeed in demo mode. This can be indicated by a flashing blue light on the hearing aids or a notification in the Thrive app. If you observe these signs, it is necessary to proceed with the following steps to exit demo mode. Additionally, ensure that you have the charging cradle and the Thrive app installed on your smartphone.
Considerations Before Deactivating Demo Mode
Understanding the Deactivation Process
Before deactivating demo mode, it’s crucial to understand that this action is irreversible. Once deactivated, the demo mode cannot be re-enabled, and the device will revert to its factory settings.
Backing Up Important Data
Demo mode often contains preloaded sample data. Deactivating it will erase all user-specific data, including hearing aid settings, personalized sound adjustments, and user preferences. It’s highly recommended to back up this data to a compatible computer or mobile device before proceeding.
Custom Programming Retention
Custom hearing aid programming performed by an audiologist will be retained even after deactivating demo mode. However, any modifications or adjustments made during the demo mode will be lost.
Potential Warranty Implications
Deactivating demo mode may affect the device’s warranty. Refer to the manufacturer’s warranty policy to ensure that deactivation does not void the coverage.
Bluetooth Connectivity
Bluetooth connectivity may be affected by deactivating demo mode. In some cases, the hearing aid’s Bluetooth functionality may need to be re-established.
Returning to Demo Mode
As mentioned earlier, deactivating demo mode is irreversible. If you wish to return to demo mode after deactivation, you will need to contact the manufacturer or an authorized professional.
Additional Considerations
| Consideration | Action |
|---|---|
| User-defined presets | Back up and export to a compatible device or software. |
| Custom earmold settings | Contact an audiologist to preserve and re-apply after deactivation. |
| Volume and balance adjustments | Reset to default settings or re-adjust manually. |
Safety Precautions When Exiting Demo Mode
Before exiting demo mode, it’s crucial to take the following precautions to ensure a smooth and safe transition:
1. Check for Updates:
Before exiting demo mode, connect your hearing aids to the Thrive app and check for any available software updates. Installing updates can improve the performance and stability of your hearing aids.
2. Back Up Settings:
To prevent the loss of customized settings, back up your hearing aid configurations within the Thrive app. This will allow you to restore your settings if needed after exiting demo mode.
3. Disconnect Bluetooth Devices:
Temporarily disconnect any Bluetooth devices paired with your hearing aids, such as smartphones or audio players, to avoid interference during the transition.
4. Remove Hearing Aids:
Take out your hearing aids and place them in their charging case or turn them off to save their batteries. This will prevent any unexpected sounds or feedback when exiting demo mode.
5. Open Thrive App:
On your smartphone or tablet, open the Thrive app and make sure your hearing aids are connected.
6. Enter Hearing Aids Settings:
Within the Thrive app, tap on the “Hearing Aids” icon and select your hearing aids from the list.
7. Access Demo Mode Settings:
Navigate to the “Demo Mode” settings within the hearing aid options. You will find this under the “Advanced Settings” or “General Settings” tab.
8. Disable Demo Mode:**
Locate the “Disable Demo Mode” option and tap on it to turn off demo mode. Wait a few moments for the hearing aids to process the change and reboot. This process may take up to 2 minutes, during which time you should leave your hearing aids in the charging case or turned off.
9. Pair Bluetooth Devices Again:
Once demo mode is disabled, re-pair any Bluetooth devices that were previously connected to your hearing aids.
10. Enjoy Customized Settings:
If you backed up your hearing aid settings earlier, you can now restore them to customize your hearing experience.
Recommended Aftercare after Deactivating Demo Mode
After disabling Demo Mode on your Starkey Thrive hearing aids, it’s crucial to follow these aftercare recommendations for optimal performance:
1. Adjust Volume and Programs
Customize the volume settings and switch between hearing programs to suit your listening environment.
2. Clean and Inspect
Regularly clean your hearing aids and remove any debris or earwax buildup. Inspect them for any damage or loose connections.
3. Store Properly
When not in use, store your hearing aids in a dry and cool place, away from extreme temperatures and moisture.
4. Use Desiccating Capsules
Overnight, place your hearing aids in a desiccating capsule to absorb moisture and extend battery life.
5. Change Batteries
Monitor battery levels and replace them promptly when necessary. Use high-quality batteries for optimal performance.
6. Schedule Regular Checkups
Visit your hearing healthcare professional for regular checkups to ensure proper fit, function, and any necessary adjustments.
7. Follow Instructions
Refer to the manufacturer’s instructions for specific cleaning, maintenance, and troubleshooting guidelines.
8. Avoid Water Immersion
Keep your hearing aids away from water sources. They are not waterproof and immersion can damage them.
9. Manage Tinnitus (Optional)
If you use the tinnitus feature, explore different options and settings to find the most effective relief. Consider using a white noise generator or sound therapy app when not wearing your hearing aids.
Seek Professional Assistance if Necessary
If you are unable to resolve the issue independently, seek assistance from a qualified hearing healthcare professional. They can perform a comprehensive evaluation, diagnose any underlying problems, and provide appropriate treatment options.
Consider contacting the following resources:
| Resource | Contact Information |
|---|---|
| Starkey Support | 1-800-348-3750 |
| American Speech-Language-Hearing Association (ASHA) | 1-800-634-4948 |
Remember, attempting to repair or modify the hearing aids without proper expertise can worsen the issue and void any warranties.
Starkey Thrive How To Get Out Of Demo Mode
If your Starkey Thrive hearing aids are stuck in demo mode, there are a few things you can do to try and get them out of this mode.
1. Check the batteries. Make sure that the batteries in your hearing aids are fresh and properly installed. If the batteries are low or dead, your hearing aids may not be able to function properly and may get stuck in demo mode.
2. Restart your hearing aids. To restart your hearing aids, turn them off and then back on again. This may help to clear any errors that are causing the demo mode to persist.
3. Reset your hearing aids. If restarting your hearing aids does not work, you may need to reset them. To reset your hearing aids, follow these steps:
- Turn off your hearing aids.
- Press and hold the volume up and volume down buttons simultaneously for 10 seconds.
- Release the buttons and wait for the hearing aids to turn back on.
4. Contact Starkey customer support. If you are still unable to get your hearing aids out of demo mode, you may need to contact Starkey customer support for assistance.
People Also Ask About Starkey Thrive How To Get Out Of Demo Mode
What is demo mode?
Demo mode is a feature that allows hearing aid dispensers to demonstrate the functionality of hearing aids to potential customers. When hearing aids are in demo mode, they may have limited functionality or may not be able to be adjusted to the user’s specific needs.
How do I know if my hearing aids are in demo mode?
There are a few signs that may indicate that your hearing aids are in demo mode:
- The hearing aids may have limited functionality, such as not being able to be adjusted to different listening environments.
- The hearing aids may make a beeping or other noise when they are turned on.
- The hearing aids may not be able to be connected to a smartphone or other Bluetooth devices.
How do I get my hearing aids out of demo mode?
There are a few ways to try and get your hearing aids out of demo mode:
- Check the batteries.
- Restart your hearing aids.
- Reset your hearing aids.
- Contact Starkey customer support.
